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Hyperpro Australia - Warranty & Returns Policy

Effective Date: 19/11/2026

Our Commitment to Quality & Your Rights

At Hyperpro Australia, we are committed to providing high-quality products and transparent service. Our policies are designed to be fair and are in full alignment with the Australian Consumer Law (ACL).
At Hyperpro Australia, we are committed to providing high-quality products and transparent service. Our policies are designed to be fair and are in full alignment with the Australian Consumer Law (ACL).
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy outlines the process for returns, exchanges, and warranty claims.

1. Change of Mind Returns (For Non-Custom Products Only)

We accept returns for non-custom products subject to the following conditions.
  • What is a Non-Custom Product?
  • A non-custom product is a standard, off-the-shelf item that is not specific to a particular vehicle. Examples include general-purpose oils, apparel, or tools.
  • Return Conditions:
  • You must initiate a return request within 30 days  of the delivery date.
  • Products must be  brand new, unused, and in their original, unopened packaging  with all seals intact.
  • The cost of return postage is the responsibility of the customer. We recommend using a tracked shipping service.
  • Upon successful inspection, a refund will be issued for the product price. Original shipping costs are non-refundable.

2. Custom-Made Products

Due to the personalised nature of custom-made products, we do not offer refunds or exchanges for change of mind.
  • What is a Custom-Made Product?
  • A custom-made product is any item specifically configured or listed for a particular make, model, and year of motorcycle. This includes, but is not limited to, shock absorbers built with specific spring rates or custom valving for your bike.
  • How We Inform You::
  • To ensure full transparency, a product's custom nature is clearly communicated at two key points:
A) On the Product Page: A notice clearly states that the item is a “custom-made product and is non-refundable

B) At Checkout:   Before you can complete your purchase, you are required to tick a checkbox acknowledging that you understand and agree that any custom-made items in your order are non-refundable.

  • Final Sale Policy:
  • By proceeding with the purchase and agreeing to these terms at checkout, you acknowledge that the order for any custom-made product is a final sale and cannot be cancelled or returned due to a change of mind.
  • Your Consumer Rights: This policy does not limit your rights under the Australian Consumer Law if the custom product is faulty or fails to meet a consumer guarantee. Please see the Warranty Claims section below.

3. Warranty Claims (For Faulty or Not-as-Described Products)

If you believe a product you have received has a fault, is damaged, or does not match its description, please contact us immediately to initiate a warranty claim. This process applies to all products.

  • Warranty Exclusions:
  • This warranty does not cover defects or damage arising from: normal wear and tear; improper installation or misuse; unauthorised repairs or modifications; or external causes such as accidents or fire.
  • Assessment Process::
  • All warranty claims are subject to assessment by our technical team.
  • Minor Failure:  If the product has a minor, repairable fault, we will choose to either repair the item, offer a replacement, or provide a refund at our discretion.
  • Minor Failure:  I If the product has a major failure, you are entitled to choose between a  full refund or a replacement item.
  • Warranty Postage: 
  • If a product is confirmed to have a fault covered by warranty, we will reimburse you for the reasonable cost of return postage. We will also cover the cost of sending the repaired or replacement item back to you.

4. How to Initiate a Return or Warranty Claim

To ensure your request is handled efficiently and to meet the requirements for payment processors (Stripe, Visa, Mastercard), you must follow this process:
  • Submit an Official Request: All requests must be initiated by completing the official form on our Returns & Warranty page
  • Provide Details: You will need your order number and email address. For warranty claims, please provide a detailed description and upload clear photos or a video showing the issue.
  • Wait for Authorisation: Do not send any items back until you have received a  Return Authorisation (RA) number  and shipping instructions from our team. Unauthorised returns will not be accepted.
  • Ship the Item: Once you have your RA number, securely package the item and send it to the address provided, ensuring the RA number is clearly marked on the outside of the package.
  • Submitting a claim does not suspend your original payment obligation. Our team will assess your returned item and contact you to finalise the process.

Warranty & Return Request

To initiate a claim or return, you must complete this form. Please ensure you have read our full policy above before submitting.